What is on the screen
The answer, first
How many guests have agreed, against how many you could even ask:- Can receive e-mail — of the guests you hold an e-mail address for
- Can receive messages — of the guests you hold a phone number for
The denominator is the point. “40 guests” is a number. “40 of the 120 we have an e-mail address for” is something you can act on.The two do not add up: e-mail and messages are agreed to separately, against different contact details. And where a figure cannot be produced the screen says it could not look — which is not the same as you have none.
The ask
What a guest actually sees when they are asked, in whichever language you pick. Your hotel can use the standard wording or write your own wording, with an offer line if you are giving a reason to say yes. A preview shows the guest’s view. Each version is on record — the screen shows it under On record as. Editing the wording starts a new version, and consents already given keep theirs, so a guest who agreed last month is still matched to the words they were shown.The records
Records holds one file, the İYS upload file, with a Download CSV button. Under it, Covering takes a From and a To date: with dates set, the file covers what changed in that range; left empty, it covers everything on record. Downloading it takes two things: the Marketing area at manage level with settings access, and a download permission that only Hotel Linkage gives. Without either, the section says so in a sentence in place of the button. One guest’s consent trail — when, where and how they agreed — is not downloaded here. Open the guest in Profiles and download it there.What you do here
1
Read the two figures before you plan a campaign
They tell you how much of your guest list a marketing message can reach. An audience can match more people than this — matching is not the same as being reachable, and the audience screen shows both numbers for that reason.
2
Read your own wording as a guest
Use the preview and the language selector. What you are asking is a promise about what you will send.
3
Edit the wording deliberately
An edit is a new version. Old agreements keep the words they were given, which is exactly what makes the record worth anything.
4
Download the file when you need it
Set From and To under Covering, or leave them empty for everything on record. Select Download CSV, then Send me the code, enter the code sent by text message to the number Hotel Linkage registered for you, and select Download.