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Consent answers two questions in order: how many of my guests can I reach, and what exactly am I asking them? It matters beyond this screen. Every audience count, every send, and the real size of every broadcast is made of what is recorded here.

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What is on the screen

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The answer, first

How many guests have agreed, against how many you could even ask:
  • Can receive e-mail — of the guests you hold an e-mail address for
  • Can receive messages — of the guests you hold a phone number for
The denominator is the point. “40 guests” is a number. “40 of the 120 we have an e-mail address for” is something you can act on.The two do not add up: e-mail and messages are agreed to separately, against different contact details. And where a figure cannot be produced the screen says it could not look — which is not the same as you have none.

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The ask

What a guest actually sees when they are asked, in whichever language you pick. Your hotel can use the standard wording or write your own wording, with an offer line if you are giving a reason to say yes. A preview shows the guest’s view. Each version is on record — editing the wording creates a new version, and the old ones stay readable, so a guest who agreed last month is still matched to the words they were shown.

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The records

Two files, for a date range you set:
  • an audit ledger of the consent decisions on record — including which version of the wording each was given against, so a decision can be matched to the words that were shown
  • an İYS upload file, for hotels that must file their consent records with the Turkish registry

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What you do here

1

Read the two figures before you plan a campaign

They tell you how much of your guest list a marketing message can reach. An audience can match more people than this — matching is not the same as being reachable, and the audience screen shows both numbers for that reason.
2

Read your own wording as a guest

Use the preview and the language selector. What you are asking is a promise about what you will send.
3

Edit the wording deliberately

An edit is a new version. Old agreements keep the words they were given, which is exactly what makes the record worth anything.
4

Download the records when you are asked to show your working

Set the dates and take the file you need. The ledger is the record of what was decided and against which version of your wording; the İYS file is the one for filing.
A guest who asks to stop is not sent marketing messages on that channel again. The decision is per channel — stopping e-mail is not stopping messages — and it outranks any audience you build. It is not something to work around on another screen.

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What happens next

Nothing on this screen sends anything. It sets the boundary marketing sends work inside: Audiences show reachability against it, and Broadcasts skip anyone a marketing message may not reach. A service message to a guest currently staying with you is judged differently — a request to stop still applies.