It writes; it does not send. There is no publish button on this screen — the reply itself is marked not posted yet. A reply leaves this screen only by being copied, so a person puts it on the platform.
What is on the screen
One column, one thing at a time: first the form, then — once you ask for a reply — Your reply in its place.The form
You paste the review in yourself, so this works for a review from anywhere — not only the ones already in your Inbox:
Above the button, you choose how the reply is written:
Generate reply stays unavailable until the review is pasted and a score is picked; the line under the button says which one is missing.
Your reply
From the moment you select Generate reply, the page has one subject: the reply.- The review you are answering folds into one line at the top, with Edit beside it. Tap the line to read the whole review.
- The reply, shown as it will look once posted: your hotel’s name above it, marked not posted yet. Click into the text to change it.
- Written in — the language of the reply. Pick another and the reply is rewritten in it. If Star could not confirm the language, the card says so.
- Read once more before you post — appears when there is something to check before posting, and names each one: a room number in the reply, for example.
- Tone — tap another tone and the reply is rewritten. A Quick reply has no tone: its tones cannot be tapped, and a line says so. To choose one, select Edit, pick Context-aware and generate again.
- Copy reply, and Copy & open followed by the platform’s name. Reset appears once you change the text by hand.
History
History opens Recent replies: the latest replies written for your hotel, newest first, each with its platform, stars, the guest’s name and the first words of the review and the reply. Tap one to bring it back to the page. When there are more than the list holds, See every reply opens Response History.What you do here
1
Paste the review and say where it was posted
Paste the guest’s words into The guest’s review, choose the platform under Posted on, and give The guest’s score as the platform shows it.
2
Add what the review cannot tell
Neither mode can be relied on for something that happened this week — the lift being fixed last Tuesday. That goes in Instructions for this reply.
3
Choose a reply mode
A short thank-you for a happy guest does not need your hotel’s knowledge. A complaint that has to be answered accurately does — use Context-aware there.
4
Select Generate reply, then read it as the guest would
Change a word by clicking into the text. If the voice of a Context-aware reply is wrong, tap another Tone rather than editing sentence by sentence; if the language is wrong, pick one under Written in. Your Instructions for this reply carry over to the rewrite. When you have already changed the text by hand, the screen asks before a rewrite replaces it — Keep my edits or Rewrite.
5
Correct the review if you pasted it wrong
Select Edit on the review line. The form comes back with what you entered: correct it and select Generate reply again, or select Back to reply to return without writing a new one.
6
Copy it where it needs to go
Copy reply puts the text on your clipboard. Copy & open also opens that platform in a new tab — its sign-in page, or your own panel link once you add one under Reply panels in Guest Feedback settings. It is offered for the review platforms; on Otelpuan it needs your own panel link first. A Direct Complaint or Other reply is copied only. Paste the reply under the review.