Past Guests lists departed guests who opened a conversation with your receptionist during their stay.
This screen is narrower than its name, and that is deliberate. A guest who stayed with you but never spoke to your AI staff will not be here, however complete their stay record is. It is not missing data — it is a different list.For everyone else, look them up in Profiles. That is the record of every person you hold, whether or not they ever typed a word.
What is on the screen
A list with a column for the guest, the room, the phone number, where the stay came from, the check-in date, and the date they were checked out. It is ordered by room number, not by date, so a room you are asking about is where you expect it.
Two rows of filters:
- By date — Today, Last 7 Days, Last 30 Days, or a Custom Range with your own From and To dates.
- By kind of guest — All Guests, Hotel Guests, or Day Guests.
There is a search across name, room, and phone, and the list is paged.
Selecting a name opens the same detail panel you use on Active Guests — the visit under Current Stay, the person under Guest Profile.
What you do here
Look up a conversation that has ended
Search by name, room, or phone. If you know roughly when they were here, narrow the date filter first.
Read what was asked during the stay
The detail panel carries the requests, the notes, and the preferences from that visit.
Go to Profiles when the guest is not here
A guest who never chatted has no row on this screen. Their record still exists, in Profiles, with their whole history. Use this before a returning guest arrives. What they asked for last time is a better welcome than starting from nothing — and if they are not on this list, their profile will still tell you.
What happens next
Nothing changes from this screen — it is a record, not a workspace. A returning guest is activated again on Active Guests, and their history follows them because it belongs to the person, not the visit. 