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Past Guests lists departed guests who opened a conversation with your receptionist during their stay.
This screen is narrower than its name, and that is deliberate. A guest who stayed with you but never spoke to your AI staff will not be here, however complete their stay record is. It is not missing data — it is a different list.For everyone else, look them up in Profiles. That is the record of every person you hold, whether or not they ever typed a word.
The screen says this itself, above the list, so nobody has to remember it.

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What is on the screen

A list with a column for the guest, the room, the phone number, where the stay came from, the check-in date, and the date they were checked out. It is ordered by room number, not by date, so a room you are asking about is where you expect it. Two rows of filters:
  • By date — Today, Last 7 Days, Last 30 Days, or a Custom Range with your own From and To dates.
  • By kind of guest — All Guests, Hotel Guests, or Day Guests, shown when the period includes day guests.
There is a search by name or room, and the list is paged. To find someone by their phone number, search Profiles instead. Selecting a name opens the same detail panel you use on Active Guests — the visit under Current Stay, the person under Guest Profile. Phone numbers and e-mail addresses are partly hidden. In the detail panel, select Show to see one in full, then select it to call or e-mail, or select Copy.

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What you do here

1

Look up a conversation that has ended

Search by name or room. If you know roughly when they were here, narrow the date filter first.
2

Read what was asked during the stay

The detail panel carries the requests, the notes, and the preferences from that visit.
3

Go to Profiles when the guest is not here

A guest who never chatted has no row on this screen. Look them up in Profiles.
Use this before a returning guest arrives. What they asked for last time is a better welcome than starting from nothing — and if they are not on this list, look them up in Profiles.

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What happens next

Nothing changes from this screen — it is a record, not a workspace. A returning guest is activated again on Active Guests.