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Photos is the library your receptionist shows guests: your hotel’s photos, sorted by place, and the photos of the room guests book. Your receptionist can only show a guest what is on this page.

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What is on the screen

The opening sentence says how much of your hotel guests can see — Your receptionist can show 12 of 18 places in your hotel. — with how many photos you have and how many more fit. See what is missing jumps to the places with no photo yet. Albums — one for each place, and one for each room guests book, under the room’s guest-facing name. The places are Room, Bathroom, View, Terrace, Exterior & entrance, Lobby & reception, Restaurant, Breakfast, Bar, Pool, Spa, Gym, Beach, Garden, Activities & entertainment, Meeting & events, Kids, Surroundings, Property map and Other. The first photo of an album is its Cover. For a room, the order is the room’s own gallery, and its cover is the photo on the booking card. A photo, when you select it, shows:
  • Where it belongs — its place.
  • What this photo shows — its caption, up to 120 characters. Your receptionist says this when it shows the photo.
  • Also show it in — the rooms that show it as well.
  • Delete.
Not photographed yet — the places with no photo. Your receptionist can describe them, but cannot show them yet. Mark a place your hotel does not have with the × in its corner. The ? beside the title opens How photos work, a short guide to the whole page.

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What you do here

1

Add photos

Select Add photos, or drop files on an album. When a photo’s place is not clear, the screen asks Where does this photo belong? — pick one place; you can move any photo later.
2

Write what each photo shows

Open a photo and fill in What this photo shows. Your receptionist says it when it shows the photo.
3

Choose each album's cover

Drag the photo you want first, or use Make it the … cover.
4

Put photos in the room's gallery

Use Also show it in on a photo, or Choose from your photo library on the room page. A room shows up to 30 photos.
5

Close the gaps

Work through Not photographed yet, and mark with the × what your hotel does not have, so it stops being listed.
What a photo must be: JPG, PNG or WebP · up to 8 MB · at least 1200 px on the long side (2000 px for a property map). Landscape photos look best. The library holds up to 150 photos.
Deleting a photo can’t be undone. It leaves the library and every room that shows it. There is no undo.

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What happens next

When a guest asks to see a place in the chat on your website, your receptionist can show its photos with your captions. The room’s gallery appears on the card guests book from, cover first — and on the room page, What guests see shows it the same way.