“Communication”, not “channels”. In a hotel, channels means Booking.com and your channel manager, and those live under Integrations. These are the guest’s channels, not your distribution ones.
What is on the screen
A tab per channel — WhatsApp, Phone and Telegram — each showing whether it is connected and what is needed if it is not. There is also an E-mail tab, where your account covers it, and it does a different job from the other three. It is not a channel guests chat to your AI staff on; it sets the sender name and reply-to address your marketing e-mail goes out from — see Broadcasts. Each tab is a place you can link to directly, so you can send a colleague to the one that needs work.What you do here
1
Open the tab for the channel you are adding
Each one connects differently, and the tab tells you what it needs.
2
Read the state before you change anything
A channel your hotel has not bought is described rather than offered, and one that is bought but not yet connected says so. They are different situations with different next steps.
Some steps here are done by Hotel Linkage. Where a tab says a step is handled for you, it is — the screen does not ask you for something it will not accept from you.