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Archived Requests is where a request goes once it is finished. It is the record of what your hotel was asked for and what happened.

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What is on the screen

A table, with a column for the guest, the room, the category, the priority, the status it ended in, and when it was created. Each row carries an action. There is a search across name, room, and description.

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What you do here

1

Look up something that has been dealt with

Search by room or by what was asked. This is the screen to open when a guest says they asked for something yesterday.
2

Restore a request that was closed too early

Choose Restore request on the row. It returns to the working board so it can be finished properly.
Restore is for a mistake, not for a repeat. If the guest is asking again, file a new request — a restored one carries the original’s history and timings, and reusing it makes the record read as though the first job took days.

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What happens next

A restored request reappears on Active Requests and is worked like any other. Everything else on this screen is history: it feeds the numbers in Analytics, and it stays attached to the guest’s record in Profiles.