What is on the screen
Tabs for the channel — e-mail and WhatsApp — because a message that works when read is not the message that works on a phone. The catalogue, grouped by the job the message does rather than by when in a stay it is sent: bringing bookings in, keeping guests informed, hearing back from them. Each entry says what it is for, and a preview is one tap away. Some messages are only sendable to one kind of audience, and the entry says so. That is a rule of the message, not a suggestion — picking it for a different audience is refused when you try to send. Your saved messages sit above the catalogue once you have any: messages you filled in and kept under a name. On the first visit the catalogue is what you need; by the tenth it is your own autumn survey.What you do here
1
Pick the job, then the message
The grouping is the fastest route. You know what you are trying to do before you know what it should say.
2
Preview before you commit to one
The preview shows the message filled in, so you read what a guest reads.
3
Start from it
Taking a template opens the composer with the message already in place, ready to edit.
4
Save one you will use again
A message you have written and will send again belongs under a name. Remove takes one off the list.
A WhatsApp message is approved before it can be sent, and its status is shown on the entry. A message still under review cannot go out yet — that is the messaging service’s decision, not your hotel’s, and there is nothing to fix on this screen while it waits.