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Results answers three questions about one survey: how many guests answered, where the hotel is weak, and which guests are still waiting for you.

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What is on the screen

The survey’s name heads the screen, with its status and a ? that opens How to read these numbers: the rules every figure on the survey screens follows. Under the name: how many guests answered in the period, and its dates. A period — 7 days, 30 days, 90 days, 1 year, or Pick dates, which opens From and To and Apply. A custom range includes both days you pick, read in your hotel’s own calendar. Four cards across the top: The picture:
  • Overall rating spread — how many guests gave each score, 1 to 5, with the share that gave 4 or 5 and the share that gave 1 or 2.
  • Answers by channel — which channel the answers came back on: WhatsApp, SMS, Email. Invitations that could not be sent are named under it.
  • A pick-one question as a ring, when the survey has one — a share of the picks, never an average.
  • Overall rating over time — by day or by week. A period with no answers is left out, never drawn as zero.
Departments — a chart, Where guests are unhappy, and a table. Each department shows its answers, its average, how many answers fell at or below your follow-up threshold, and how many of those are still open. A department that mixes star and 0–10 questions says so. A note under the table says how it is ordered. What guests wrote — written answers by department and subject, with the guests’ own words behind every subject. What guests wrote has its own page. Question by question — every question of the survey, its answers, its average and spread for a rated question, its picks for a pick-one, its ticks for a pick-any (each as a share of the guests who answered — they can tick more than one, so the shares do not add up to 100%), how many said Did not use, and how many answers fell at or below the threshold. The overall question is tagged Overall; a question the survey no longer has, but guests answered in the period, is tagged Retired. A question whose wording changed during the period says so. If a question was switched between Pick one and Pick any during the period, the answers given under its other type are shown apart, beneath it. Guests still waiting — the work list, last on purpose. One card per submission with a low answer: the room, the guest, when it came, the overall score, each low answer with the guest’s words, and whether it is Open or Resolved. Open this feedback → opens that entry on the Guest Feedback list. Under the cards, Guest Feedback list → opens the whole queue, filtered to Needs Attention. How these numbers are counted — expandable, at the foot of the screen, with this period’s own figures filled in.

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What you do here

1

Read the four cards, then the spread

The average alone can hide mixed feedback; the spread and Gave 4 or 5 show it.
2

Take the department table to that department

The count at or below the threshold is what guests answered about that department. It does not say how much the department moved the overall rating, and neither does the screen.
3

Open a subject under What guests wrote

The guests’ own words are behind it. On a subject with complaints, Create a work order for this → opens New Request on Active Requests as a work order, with the subject already written in. Create Request files it.
4

Work the waiting list from the Guest Feedback list

Results shows the most recent of those still waiting; the full queue is on the Guest Feedback list under Needs Attention, where an entry is resolved.
A missing percentage is not a gap. Where a percentage is not shown, the screen shows the counts instead.
A 0–10 question is shown on its own scale — its average and spread read out of 10, never as stars. The Overall rating card reads the star question you marked Overall rating in the editor. The 0–10 question you mark as the Recommendation question gives your Recommendation Score, shown on Feedback Analytics, not here.

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What happens next

Nothing changes from this screen. It points at work elsewhere: a work order on Active Requests, an entry to resolve on the Guest Feedback list, or a moment to change under Guest Feedback settings. An entry you resolve there reads Resolved on its card here.