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Request Settings is what makes Active Requests work like your hotel rather than a generic board. It decides what a guest can ask for, who it goes to, how long it should take, and who hears about it.

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What is on the screen

Four sections.

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Request types

One per kind of request your hotel handles. Each carries:
  • Color on the board
  • Handled by — the department or person it belongs to
  • Pick up within and Complete within — your targets
  • If missed, alert — who hears when a target passes
  • Notify and Notified by — who is told about a new one, over which channel, and Set hours or Any time
A type can also carry a briefing — instructions your AI staff read when a guest asks for that thing.

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Team members

Who is on your team, what they handle, and how they are reached.

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Preferences

Hotel-wide switches, including Auto-archive completed requests, the Desk bell, Phone verification before requests, and the team language for guest requests.

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Live Board

The read-only board for a back-office screen.

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What you do here

1

Create your request types first

The team assignments, the alerts and the targets all hang off a type, so those parts wait for it. The Live Board and the hotel-wide preferences do not — they work on their own.
2

Write the briefing for the types that need one

This is what your AI staff read when a guest asks. “Towels are on the housekeeping trolley, we do not deliver after 23:00” is the difference between a useful answer and a generic one.
3

Set targets you would defend

Pick up within and Complete within are what Analytics measures against. A type with no target is reported as not measured, which is honest but tells you nothing.
4

Name a person for the missed-target alert

Without one, a target that passes is recorded and nobody is told.
5

Set alert hours if your team is not on all night

Any time means exactly that.
A channel needs a way to reach the person. An email alert with no email address on the team member does not arrive — the screen says so where it can, but the setting and the contact details are two separate things to fill in.

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What happens next

A new type is available immediately: your team can file a request under it, and the type shows on the board with the colour you gave it. Targets start being measured from the next request filed under it. Phone verification before requests changes what a guest must do before your AI staff will file one for them — the screen explains what it changes before you turn it on.