What is on the screen
The title carries a chip — Confirmed or Not confirmed yet.What guests can use
The facilities guests look for most, each one a button you tick. Show all … facilities opens the full list, grouped. Tick only what every guest can use — whether a room has something is said on its own room page. Journey can read your training materials and propose what they say: Ask Journey to look (on a page you have confirmed, Look again). The facilities it finds come back ticked, each with the sentence it found it in, under Journey found … in your training materials. Are they right? — and the rest of the list stays under Anything else?. Reading can take up to a minute and a half for a hotel with many materials. Nothing Journey proposes is saved until you save.Say a little more
For a facility guests ask about — whether Wi-Fi or parking costs extra, where the pool is — a small question beside it. Guests hear or read your answer beside the facility. Not said gives just its name: nothing ever says free on its own.Things you arrange for guests
Short names, in the language you write in, for what you can arrange: a balloon tour, a valley walk, a cooking class. Add one opens a box; Add puts the name on the list, and each name can be removed. Your receptionist tells guests about them when they ask; on your page on otel.direct, each one is a button that asks Journey for the details, so a guest can book it in the chat. Nothing here says included.House rules
Check-out until and Pets — what your receptionist tells guests, and what your page on otel.direct shows under Good to know. A rule left as Not said yet is not said. If your hotel sells online, the check-in time comes from Settings → Payments, and the section links there.Save facilities
One button saves the whole screen.What you do here
1
Press Ask Journey to look
Optional, and a good start: Journey reads your training materials and ticks what they say, each with its sentence. Read them and untick anything that is not right.
2
Tick what every guest can use
Press a facility to tick or untick it. Show all … facilities opens the full list.
3
Say a little more where guests ask
Answer the small questions under Say a little more, or leave them as Not said.
4
List the things you arrange
Press Add one, type a short name and press Add.
5
Set your house rules
Choose until when guests check out, and whether pets are welcome.
6
Press Save facilities
The chip turns to Confirmed — and if your hotel sells online, the Hotel facilities line on Your page is done.
If someone else saved this screen while you were working on it, nothing of yours is saved, and Reload the facilities loads what they saved.
What happens next
- If your hotel sells online, guests see your facilities, your arranged things and your house rules on your page on otel.direct within a few minutes — the most popular facilities first, with your own words beside them, and the rest one tap away.
- On your page, a guest who taps something you arrange opens the chat with Journey, who answers about it.
- Your receptionist answers guests from what you confirm here — in the chat, on WhatsApp and on the phone. When you save a change, the chat has it at once; your phone receptionist is updated with it, and if it could not be updated yet, the save says so — press Try again in that message.
- On otel.direct, Journey writes the text about your hotel from what you confirm here — see About your hotel.
- Who can open it: anyone with settings access — the people who can open the hotel’s other settings pages, such as Photos or Request settings. Without edit access you see the screen and cannot change it.