What is on the screen
Recep’s briefing
The first thing on the page: a greeting, today’s date, and a short read of your hotel in Recep’s own words.The briefing is a starting point, not a complete handover. It reports a few things it can see and says nothing about the rest. Treat it as the first place to look, then check the areas below — it is not a substitute for reading your own boards.
The numbers
A row of counts for the shift:The areas
One tinted box per area, each fronted by the specialist who works it.- Guest Requests — New, In progress, Done today, plus two tools: the Access Code guests verify their stay with, and the Live Board link for a back-office screen.
- Reservations — a 14-day chart of bookings per day, with revenue in the tooltip, beside today’s arrivals as named guests, so a number and the people behind it sit side by side. Below it: Booked today, Arriving today, Arriving tomorrow.
- Guest Reviews — your rating against the nearby average over time, with your own line drawn solid and the neighbourhood muted for context, plus the review still waiting for an answer with a Response AI draft one tap away. Alongside: New this month, Awaiting reply, Positive.
- Marketing and Event Inquiries sit in a row underneath, each showing what is waiting.
Active Guests, the second view
If your account covers Guests, a control at the top of the page switches between Overview and Active Guests. That second view shows the guests your AI staff are serving as tiles grouped by floor, marked for VIP and Departing today, with filters for All active, Departing today, Open request, and Bad review.This is not a room rack. It shows the guests RecepAI is serving — not every room in the building. An empty room is not missing from this board; it was never on it.If your account does not cover Guests, the switch is not there and the page is the Overview alone.
What you do here
1
Read the briefing, then look past it
It points you at something specific. What it does not mention is not the same as nothing being there.
2
Use the counts as a check, not a task list
A number that looks wrong is the reason to open an area. A number that looks normal saves you the trip.
3
Open the area that needs you
Each box links into its own screen. Work happens there, not here.
4
Switch to Active Guests when you need a person, not a number
Use it when someone at the desk asks about a guest, or to see who is leaving today at a glance.