Recovery is about the guests who came closest to booking and did not finish. Your AI staff can reach out to them again, and this screen is where you see whether that worked and who is still open.
The reading order is the point: what did this earn, then is it running on its own, then who is left.
What is on the screen
The result, at the top. Two figures side by side: what has been won back, and what is still open.
They do not add up, and they are not meant to. A guest who came back has left the open queue. There is no total and no percentage between them, because either would be a sum of two different populations. Money is shown per currency, never merged.A hotel that has not won anything back yet sees only the opportunity — not a zero beside the word “recovered”.
What you do here
Read the two figures first
They are the answer to whether this is worth your attention today.
Check whether automation is on
The bar says so in one sentence. If it is on, the queue is being worked without you.
Send one yourself when a row is worth it
Send now confirms, then attempts the message straight away rather than waiting for the schedule. Use it for the booking you actually want back.
Adjust the offer when the message needs more than a reminder
The Welcome Back offer is what turns a nudge into a reason to come back. Adjust opens its settings.
A guest who asked us to stop is never messaged again, by automation or by hand. The row says so, and that is the end of it — a request to stop is not a setting to work around.
What happens next
A row you send is attempted on the contact details you have — an e-mail address, a phone number, or both — and the row’s wording moves to match what happened.
An attempt is not an arrival. A send can fail, or come back without a confirmed result. The screen reports that outcome to you when it happens — read what it tells you at the time rather than assuming the message went, because the row’s own wording will not carry that detail afterwards.
Rows with no contact details cannot be reached at all. They stay listed so the number is honest, not because there is something to do about them.
Recovery keeps its own figures, at the top of this screen. It is not counted on Marketing Analytics, which measures broadcasts you wrote and sent. The guests themselves keep their records in Profiles. 