What is on the screen
A single switch at the top turns the tier system on. With it off, nothing below applies. A card per tier, up to five, each with four things:
The first tier is the default: everyone starts there, and it cannot be removed.
AI Instruction is the field that changes behaviour. Perks are a list your team reads. The instruction is what your AI staff act on — “Greet warmly as a returning guest. Mention their preferences. Offer room upgrades proactively.” A tier with perks and no instruction sorts guests without changing how they are spoken to.
What you do here
1
Turn the system on
Nothing below applies until the switch is on.
2
Name your levels
Use words your team already says out loud. A tier nobody recognises is a tier nobody applies.
3
Write each perk as a concrete thing
“Room upgrade when available” is usable. “Enhanced experience” is not, because neither your AI staff nor your team can act on it.
4
Write the AI Instruction as an instruction
Tell your AI staff what to do, not what the guest is. “Offer a late check-out without being asked” is actionable; “this guest is important” is not.
5
Select Save Changes
Nothing you have typed — the switch included — takes effect until you save. The button appears as soon as something on the page has changed.