What is on the screen
Overview
A written briefing that compares the last 7 days against the 7 before them, alongside what is open and at risk right now. It has no period selector because its window is fixed at a week — but it is a rolling week, so it moves with you rather than resetting on a Monday. Ask Recep lives here: a box you type a plain question into — “what are guests complaining about this month” — answered from your own reviews.In-House
Feedback collected directly in RecepAI rather than from a review site: given during the stay, answered in a post-stay survey, or added manually by your team. This is the half that never reaches a public site.Online Reputation
Your published standing: your rating over time, and how it sits against nearby hotels. Your own line is drawn solid; the neighbourhood is context, not a competition table.Guest Pulse
A deeper report that reads the actual language of your reviews and groups it into what guests keep raising — the topic, not the star count. It is produced on its own schedule rather than recalculated as you watch.What you do here
1
Start on Overview
It compares this week with last, and shows what is open now. It is the fastest read of whether something moved.
2
Use In-House to catch what never went public
A complaint made in the room is the one you could still have fixed. If In-House is negative while your online rating holds, you are being given warnings.
3
Read Online Reputation as position, not score
Your own rating on its own says little. Seen against nearby hotels it tells you where you sit — which is a starting point for a conversation, not a conclusion about why.
4
Take Guest Pulse to a department, not to a meeting
Its output is topics. “Breakfast queue” is something housekeeping and F&B can act on; “4.2 stars” is not.
The four tabs do not move together. Overview reads the last week, Online Reputation follows published reviews on their own timeline, and Guest Pulse is produced on its own schedule. A quiet Overview does not mean the others have nothing new.