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Reservations is the ledger for bookings your AI staff took directly. It is the operational screen of the Guerrilla Reservation group — the others configure what is on offer; this one is what came of it.

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What is on the screen

A row of counts across the top — Arriving today, Arriving tomorrow, Next 7 days, Today’s pickup and Cancelled this week. Selecting one opens that list. Below it, a list of bookings with a search and a filter row. Show narrows by status — Active, Held, No-show, Cancelled. On chooses which date a range you pick applies to — Arrival, Departure or Booked. Two more narrow by payment (including Prepaid and Refunded) and by the source the booking came from, and Reset clears them. Each booking carries the state it is in. Held is a booking waiting on something rather than settled; Confirmed, Pending payment and Paid describe where the money stands; No-show and Cancelled are the ends. A cancellation records who did it. Awaiting reconciliation is a prepaid booking whose payment the payment record has not confirmed or denied. The room stays held. When the booking reads Awaiting reconciliation · Your decision needed, your hotel has been e-mailed and the decision is yours, as described below. Nothing is charged to the guest again while it waits. Opening a booking gives you the whole record. The top of the drawer carries the confirmation code, the status and the guest’s name, with View guest profile to open their record. Their phone and e-mail are partly hidden: select Show to see one in full, then select it to call or e-mail, or select Copy — Guest data protection explains why. Below that, the booking in sections: An In-house mark, with the room number when it is known, shows that the booking’s guest is staying with you now.

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What you do here

1

Find the booking

Search by guest, or set On to Booked and pick the day when a guest says “I booked on Tuesday”.
2

Read Strategies alongside Pricing when the price is questioned

Strategies names which of your rules affected this booking; Pricing shows what the total is made of. Read together they are where the answer is — neither is the whole story on its own.
3

Correct a booking

Edit changes the booking itself. Use it for a genuine correction — the guest’s dates, their party — not to record something that happened. If the booking’s rate plan was taken off its room, Edit says so — This booking’s rate plan is no longer available for its room, so these dates have no price. Make it available for the room again on the room’s page, then try again.
4

Chase or check a payment

Send payment link sends the guest a way to pay. Open in LinkagePay takes you to the payment itself where one exists.
5

Decide a payment the record could not settle

On a booking marked Awaiting reconciliation · Your decision needed, an account manager checks the payment in your LinkagePay account and chooses Payment went through — confirm or Payment did not go through — release room. Each says what it will do before you confirm it. If the payment record shows the payment was declined or reversed, the booking cannot be confirmed as paid — release the room instead. Anyone who is not an account manager sees An account manager makes this decision.
6

Cancel when you have to

Cancel shows the terms before it asks you to confirm with Cancel reservation, and Keep reservation backs out. Two other answers can appear instead of the usual confirmation. Cancellation not confirmed yet means the result was still being settled when the screen stopped waiting: the sheet closes, and the answer is settled within a few minutes — refresh the reservation, and if it still shows as active after that, it was not cancelled and you can cancel it again. The cancellation did not go through — the reservation still stands means nothing changed; try again.
7

Mark a no-show, or put one back

Mark no-show records that the guest never arrived. Reinstate to active exists for the no-show that should not have been.
8

View a card, if you have the permission

On Card on file, select the eye icon, View card details, then Text me the code. Enter the code sent to your phone and select Verify & view card. Done — hide card closes the view for good.
Not every action is on every booking. Which of them the drawer offers depends on the state the booking is in — a cancelled booking is not edited, and a confirmed one is not reinstated.
Card details can be viewed once, and only by someone Hotel Linkage has allowed to. Where a booking is held against a card, the view is there for the situations that need it — a no-show charge, a payment taken by phone. Anyone without the permission sees a sentence on Card on file instead, saying to ask Hotel Linkage. Once the view is closed, the card cannot be shown again, to anyone, and the Activity log records who viewed it. Treat it as exactly that: one look, for a reason you could write down.

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What happens next

Cancelling releases the room back into what is available and records who did it. Where money has been taken, the cancellation is recorded as needing a refund — issued from your payment tools, not from this screen. A cancellation that was not confirmed in time is settled within a few minutes. If it went through, the guest receives the usual cancellation message and your team the usual alert. If it did not, a guest who asked the receptionist to cancel is told that their cancellation request was not completed and that their booking still stands unless they have cancelled since — by text message and e-mail; a cancellation started from this screen is followed up by Hotel Linkage instead, and the guest is not messaged about it. While it is being settled, a guest who asked the receptionist hears that the cancellation is being confirmed and how the result will reach them. Marking a no-show keeps the booking on the record. Releasing a held prepaid booking puts the room back on sale and tells the guest their booking was not completed and that any amount taken from their card is returned. What all of this adds up to is on Performance.