Booking incentive

Booking incentive is the month-by-month record for hotels that have agreed incentive terms with us — an arrangement where part of what you pay is tied to the bookings your AI staff actually brought in. This tab appears once those terms exist. If your hotel has not agreed any, there is nothing here to read. A hotel on a flat fee reads No booking incentive applies now (flat fee) — the months below are your record at the top, with its earlier months kept.

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What is on the screen

One row per month, each showing:

• The month it covers
• The amount for that month
• Its state — paid, awaiting payment, or still being worked out
• Pay now and a PDF, on a month that is waiting
• Bookings — the bookings of that month, one by one (see below)

A month is closed after it ends, not while it is running — on the 3rd of the next month. The top row — the month’s name, October 2026 — so far — shows the bookings counted so far and the running amount; it is not a bill yet. It says the day the month closes, and when the month sits at your monthly minimum or maximum. On the 1st and the 2nd, the month that has just ended has a row of its own — October 2026 — closes on 3 November, marked Closing — so you can check its bookings before it is closed. A booking you correct in Reservations before the 3rd is closed into the month as corrected.

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What a closed month says

An open month’s invoice is reminded about like any other invoice — by e-mail, and by text message when a billing mobile is on record; see Invoices.

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A month’s bookings

Bookings on a month’s row opens the list of that month’s bookings in its place; ← All months takes you back. The address in your browser opens the same month again, so it can be shared with a colleague who also manages billing. Each booking shows:

• Booking — the booking code
• Guest — the guest’s initials only
• Stay — the dates and the number of nights
• Room and rate plan
• Amount — in the currency it was booked in
• On your invoice — whether it is counted, and if not, why — for example Counted, Not counted — booked on 12 Sep, before the rate, Not a sale — cancelled on 1 Oct, or Counted in September for a booking an earlier month already counted

Above the list: how many bookings were counted and what they sold, how many were not counted and why, how many were cancelled, and the month’s incentive. All · Counted · Not counted narrow the list. A closed month shows the list your invoice was made from. A month that is still open — including the 1st and the 2nd, before it closes — shows today’s bookings, and the screen says so.

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A booking that changed after your invoice

Your invoice does not change by itself. If a booking changes after it — it is cancelled, its amount or its dates change — the booking keeps the line the invoice saw, with a note beneath it: A booking that moves into the month after its invoice is listed beneath the others, Not on your invoice.

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Downloading the list

Download list saves the month’s bookings as a spreadsheet file: booking codes, dates, room and rate plan, amounts and what each is on your invoice. It carries no guest details — not even the initials the screen shows.

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The e-mail on the 1st

On the 1st of each month we e-mail your billing addresses about the month that has just ended: how many bookings count towards your booking incentive, the amount so far, and that the month closes on the 3rd — with a Check your bookings button that opens that month’s list here. It is sent once a month, and only when the month counts at least one booking.

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What you do here

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What happens next

A month you pay moves to paid and stops asking for attention. Months already settled stay on the list as your record.