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Profile is where your receptionist becomes a specific person for your hotel. She reads everything in your Training library and writes her own identity from it. Your job is to check it, correct it, name her, and publish.
Upload your documents first. Her identity is built from your library, so an empty library has nothing to build from. If you have not uploaded anything yet, start in Training.

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What is on the screen

When you open Profile for the first time, she offers to build herself from your library. After she has read it, you move through a short review: Once she is published, Profile becomes her record: who she is today, when she was published, and what she is connected to.

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What you do here

1

Read what she understood

This is the important part. She is describing your hotel back to you. If something is wrong here, it will be wrong in every answer she gives.
2

Correct what she got wrong

You do not rewrite her introduction. You correct the facts underneath it — the property type, what your hotel offers — and she rewrites it herself from your corrections.A wrong fact usually means the document it came from is wrong too, so it is worth fixing there as well, or it comes back next time.
3

Choose how she speaks and how she addresses guests

This is your hotel’s manner, not a technical setting. A resort and a business hotel greet people differently.
4

Give her a name

Guests will meet her by this name.
5

Publish, then read the result

The screen confirms each channel separately. Read what it says rather than assuming it all went through — see below.

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What happens next

Publishing puts her identity live, and the screen confirms each channel separately rather than assuming. Chat takes the new identity immediately. The phone line is updated separately and can occasionally fail or finish unconfirmed — the screen says which happened. If it reports anything other than success, publish again rather than assuming callers heard the new version. You can come back and edit her identity whenever your hotel changes — a new restaurant, a renovation, a change of policy. Publish again and the new version takes over.
Re-read her identity after a big upload. She built herself from the library as it was that day. When you add a substantial amount of new material, it is worth returning here so she can take it into account.
If she could not finish reading your materials, the screen tells you so rather than publishing half an identity. The usual cause is a library that is empty or a document that carries no readable text. Fix the document and try again.