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Usage is a counter. It tells you what your receptionist handled in the current billing period.

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What is on the screen

  • The billing period you are looking at
  • Voice minutes, if your hotel uses the voice channel
  • Written conversations and replies she handled
  • Where an allowance applies, how much of it has been used
Anything the screen cannot measure, it says so rather than showing a zero. A zero and we could not measure this look identical on a chart, and only one of them is good news.
Read the notice on the screen itself. It tells you how this usage is treated today, and that is the authority — not this page. What the counter never does is stop your receptionist: she keeps working whatever the numbers say.

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What you do here

Nothing routinely. Come here when:
  • You want to know how busy she has been before deciding on a channel
  • You are sizing your hotel’s own use before a conversation with us
  • Something about the volume looks unexpected and you want to see where it came from
Read it next to Chat History. Volume on its own says how busy she was. Volume next to what she flagged says whether being busy was going well.

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What happens next

Nothing. This screen only reports. The counter never limits her — she keeps working whatever it shows.