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Products & add-ons shows what your hotel is running today and what else is available.

What is on the screen

Each product is a card: its name, what it does for your hotel, its price, and one line that says where it stands. Channels and specialists are separate things. Adding a specialist gives your hotel a new capability; switching on a channel gives your guests a new way to reach the team you already have.

What you do here

1

Check what is active

Worth doing once after setup, so you know what your hotel actually has.
2

Add what you need

Get … takes you through payment and the product becomes available to set up. A card that reads Request activation is set up by our team instead — press it once and we will be in touch.
3

Finish a payment you started

A card that reads Continue to payment is waiting for you to finish; the same payment page opens again. Left alone, it expires by itself.

What happens next

A product you add appears in your panel once payment goes through. Some are ready immediately; others need a short setup on our side, and the card tells you which.
Not sure whether something is worth adding? Look at Usage and Chat History first. Real volume and real guest questions answer that better than a description does.