What is on the screen
Each product is a card: its name, what it does for your hotel, and its state.
Channels and specialists are separate things. Adding a specialist gives your hotel a new capability; switching on a channel gives your guests a new way to reach the team you already have.
What you do here
1
Check what is active
Worth doing once after setup, so you know what your hotel actually has.
2
Add what you need
Get takes you through payment and the product becomes available to set up.
3
Act on anything that needs attention
That card is telling you something is bought but not working — the most expensive state to leave alone.