Check these first
She says she doesn't know something she should know
She says she doesn't know something she should know
The answer is not in her library, or it is there in words no guest would use.Open Chat History, find the conversation, and read how the guest actually asked. Then add or reword the document in Training.
She gives an out-of-date answer
She gives an out-of-date answer
A document still says the old thing. Search your library for it and use Replace File rather than uploading a second version — otherwise both answers stay in there.
Her tone isn't right
Her tone isn't right
Edit her identity in Profile and publish again. Editing the personality text directly on the Chat or Voice screen is the exception, not the normal route.
The widget isn't showing on our website
The widget isn't showing on our website
Check the code is still on the page, and that your domain is in the allowed list on the Widget screen. A site rebuild sometimes drops the code.
A guest reached a dead end
A guest reached a dead end
Something says it needs attention
Something says it needs attention
That wording means it was bought but is not working. The card or banner says what is missing. If it does not make sense, that is worth writing to us about.
Writing to us
support@hotellinkage.com
Tell us your hotel name and what you were doing when it happened.
- Which screen you were on
- What you expected and what happened instead
- When it happened, roughly — it helps us find the conversation
- A guest example, if it was a conversation that went wrong