The order is not a suggestion. Everything your receptionist knows — and the identity she builds for herself — comes from the documents you upload. Start anywhere else and you will redo the work.
Day 1 — Teach her, then meet her
1
Sign in
Go to app.recepai.ai and sign in with the details in your welcome email. Your Dashboard opens with the setup checklist. Follow it in order.
2
Share your hotel knowledge
Open Training and upload what your hotel already has written down:
- Your hotel fact sheet — rooms, amenities, location
- House policies — check-in and check-out times, children, pets, cancellation
- Restaurant and bar menus, with their hours
- Spa, pool and activity information
- Directions, parking and airport transfer
- The twenty questions your front desk answers most often
3
Meet your receptionist
Open Receptionist. She reads the library you just uploaded and builds her own identity from it — what kind of property this is, what it offers, and what she needs to be careful about.Read what she wrote about your hotel, correct anything that is wrong, give her a name, and publish.You are reviewing and approving, not writing from a blank page.
4
Ask her five questions
Open the chat and ask: what time is breakfast, what room types do you have, where is the hotel, how do I connect to Wi-Fi, and what time is check-in.Check each answer against your own documents. If an answer is wrong, start with the document it came from — that is usually where the problem is.
Day 2 — Fine-tune her, then set her standards
1
Fine-tune how she chats
Open Receptionist → Chat. Adjust her greeting and set how she hands a guest over to your team when something needs a human.
2
Set her quality standards
On the same screen, define what a good conversation looks like. She grades herself against these afterwards, which is what turns her into a colleague who reports her own gaps rather than one you have to audit.
3
If she answers calls, do the same for voice
Open Receptionist → Voice, choose how she sounds, and set her call standards there.Voice draws on the same knowledge as chat but speaks differently, so it has its own settings. If your hotel isn’t using the voice channel, skip this step — your setup is complete without it.
4
Test in your guests' languages
Ask the same questions in the languages your guests actually use. She replies in the language the guest wrote or spoke in.
Day 3 — Put her to work
1
Dress the widget
Open Widget and match your hotel’s brand — colours, logo, avatar, greeting, and the languages you serve.
2
Add her to your website
Copy the code from the Widget screen and paste it into your website. She is on duty from that moment.
3
Run your first check
Open Analytics and read the first conversations. Look for anything she could not answer.Most gaps are simply a document you haven’t uploaded yet. Add it, and she can answer that question from then on.
End of Day 3: she is on duty, and she tells you what to teach her next.
Then: a short weekly review
Your AI staff gets better as long as someone reads what they report.1
Read what she flagged
Open Analytics. She marks the conversations where she fell short and names the topic that was missing.
2
Fill the gap
Upload the document that answers it, so she can handle it next time.
3
Keep the library current
Menus change, hours shift, offers launch and end. A library that matches today’s hotel is the whole job.
The pattern: she tells you what she doesn’t know → you add the missing document → she can answer it from then on.
What comes next
Once she is live, your team’s own workspace opens up: guests in house, requests waiting, reviews arriving, reservations.Front Desk Operations
Where your team works a shift — and where you see what your AI staff has been doing.