What is on the screen
How to reach you
The addresses and numbers your hotel is alerted on.Alert types
Which events raise an alert, and on which channel. A new guest request, a new event inquiry, a booking — each can reach your team differently. Guest Data Downloaded tells you that someone on your team downloaded guest data. It has no switch — it reads Always on — and you choose who receives it: the people you add under Email in How to reach you. It goes by e-mail only, so its other channels are greyed out. Channel Prices Not Used tells you that Linkage CRS sent prices for a rate whose prices RecepAI calculates — a child rate, for example. Those prices were not used; the rest of the update was. It goes by e-mail only, to the people you add under Email in How to reach you. Choose deliberately. A team alerted about everything stops reading alerts, and then misses the one that mattered.Messages to your guests
The messages your hotel sends guests automatically — a welcome when they arrive, a confirmation when a request is done, a booking confirmation. Each can be switched on or off, and you decide which channel carries it.Ring the bell
The master switch for alerts to your team. With it off, nothing on this screen reaches anyone at your hotel — except Guest Data Downloaded, which is still sent.Recent rings
Two lists showing what has actually gone out lately, to your guests and to your hotel. The fastest way to confirm a message really went where you think it did.What you do here
1
Check the bell is on
While the master switch is off, no alert on this screen reaches your team except Guest Data Downloaded.
2
Put in real addresses
An alert to an inbox nobody opens is the same as no alert.
3
Turn on what someone will act on
Start narrow. Add more when your team asks for it, not before.
4
Read your guest messages as a guest
These go out in your hotel’s name. Read them once with a guest’s eyes before you switch them on.
5
Check the recent lists after any change
The fastest way to confirm a message really goes where you think it does.
Team alerts and guest messages are different jobs. Switching off an alert quietens your team’s phone; switching off a guest message means guests stop receiving that message.