What is on the screen
How to reach you
The addresses and numbers your hotel is alerted on.Alert types
Which events raise an alert, and on which channel. A new guest request, a review that needs attention, a booking — each can reach your team differently. Choose deliberately. A team alerted about everything stops reading alerts, and then misses the one that mattered.Messages to your guests
The messages your hotel sends guests automatically — a welcome when they arrive, a confirmation when a request is done, a booking confirmation. Each can be switched on or off, and you decide which channel carries it.Ring the bell
The master switch for alerts to your team. With it off, nothing on this screen reaches anyone at your hotel, whatever the individual settings say.Recent rings
Two lists showing what has actually gone out lately, to your guests and to your hotel. The fastest way to confirm a message really went where you think it did.What you do here
1
Check the bell is on
Nothing else on this screen matters while the master switch is off.
2
Put in real addresses
An alert to an inbox nobody opens is the same as no alert.
3
Turn on what someone will act on
Start narrow. Add more when your team asks for it, not before.
4
Read your guest messages as a guest
These go out in your hotel’s name. Read them once with a guest’s eyes before you switch them on.
5
Check the recent lists after any change
The fastest way to confirm a message really goes where you think it does.
Team alerts and guest messages are different jobs. Switching off an alert quietens your team’s phone; switching off a guest message means a guest stops hearing from your hotel.