Widget

Widget is where you set how your receptionist looks on your website, write the words guests read around the chat, and get the code that puts her on your pages. What she says in a conversation comes from Training and Receptionist. Everything here is what a guest sees before and around it.

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What is on the screen

The page is titled Website Widget. Its settings are in six groups: Appearance, Messages & languages, Get more bookings, Chat settings, Add to website & share and Security & limits. Each group says in a short line where it stands, and shows a gold dot while it holds a change you have not saved. Select a group to open it. On a phone the groups are a list of their own, and ‹ Widget takes you back to it.

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Save and Discard

At the top of the page, beside Discard and Save, the page counts what you have changed — 1 change not saved. Nothing reaches your guests until you press Save; after a save it reads Changes saved (and All changes saved when you open the page with nothing to save). Discard asks first, then puts the page back as it was when you last saved. On a phone, Save and Discard sit at the bottom of the screen while something is not saved. Pictures, the video and the On guests’ phones switch are saved on their own, as soon as they finish — Save and Discard do not change them.

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Preview

On a wide screen the preview sits beside the groups; on a narrower one, Preview at the top of the page opens it. It shows your changes as you make them, before you save, with your real receptionist:

• On your website shows her on a page, in the place you chose. Chat open shows the chat a guest opens. Selecting her in the preview opens the chat there too.
• The computer and phone icons show each at its own size.
• When you open Get more bookings, the preview shows the chat, where your booking message sits.
• Open full preview shows the chat at full size in a new tab, with your changes too.

Under the preview, Not live yet — guests see this after you save. reminds you that something is not saved yet.

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Appearance

• Your hotel — the Hotel name and Colour at the top of the chat: one of six colours, or Use my own colour. Upload your Logo, shown in the chat window, and a Small icon, shown beside your hotel name in the chat.
• Your AI receptionist — the face guests see in the corner of your website: a Photo (square, at least 800 × 800) or a Video that plays instead of it. With a video, Where each language starts in the video sets the second it starts at for each language, from 0 to 3600; if a line does not fit, the save stops and says so. Glow around the receptionist image adds a soft, colourful shimmer — turn it off for a plainer look.
• Position on your website — tap a spot On a computer and On a phone. The two can differ.

Match your hotel rather than leaving the defaults. Guests should feel they are talking to your hotel, not to a tool bolted onto it.

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Messages & languages

Ready-made wording — the lines in Before the chat opens and Inside the chat start with our standard wording, in each guest’s own language, so your widget reads well before you change a word. A line using it says Standard wording. Write your own words in any line and it says Edited by you; Use standard wording beside it brings ours back. When we improve a standard line, every widget using it shows the new words. Languages — you write your messages in your Main language. When you save, your other languages are translated for you. The row of languages above the cards chooses the language they show; your main language comes first, and each language in the row says where its words come from.

• + Add a language lists the languages in English, each with the name your guests see beside it. Choosing one adds it and shows its translation straight away, so you can read it.
• Remove asks first, and says what that language’s guests will see instead.
• Guests can switch language adds a small language menu inside the chat.
• How languages work opens a short explanation beside the page.

In your other languages, each line says where its words come from: Standard wording (ours, in that language), Automatically translated, Edited by you, or Translated when you save. When you change a line in your main language, the same line in your other languages says what your next save does with it: it is translated again — and where you wrote the words yourself, the line tells you that saving replaces them, so edit them to keep your own. Empty a line in your main language and saving removes it from the others. Translate brings the new words in at once. A few languages are not translated automatically: their lines show our standard wording in that language until you write your own, and the language’s chip in the row reads Written by you once you do. A line that still carries our earlier wording says Our old wording — or Our old English wording in a main language that is not English, where the row counts them. Use standard wording gives today’s wording in your language; or write your own. Below that, three cards, in the language you chose:

• Before the chat opens — the First line and Second line above your receptionist. Keep them short: they are an invitation, not an announcement. The switch beside the title hides them.
• Inside the chat — the Welcome message, the Hint in the typing box and the Questions guests can tap. Make these the questions you are actually asked most; they set the guest’s expectation of what she is for. Then the words on the New chat button, the Call button hint, the Rating button hint and the Note at the bottom of the chat window.
• Guest terms — with the switch on, guests accept your terms before they can chat. What guests read is the terms text (put words between ** to make them bold), Link to your full terms the words guests tap, and Your full terms page the address it opens. Each language can link to its own page.

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Get more bookings

The Booking message — a Headline and a Second line (optional) above the typing box, inviting guests to book with you. It does not change your room prices. Leave both lines empty and guests see our standard line — See your exclusive rates in English. You write it in your main language; your other languages are translated when you save. A guest sees it when they open the chat, until they close it or start a booking. Guests staying at your hotel do not see it. The card tells you when guests are not seeing it — while booking is closed on the Rooms page, or when AI Booking is not on your receptionist’s team (ask your account team to add it). Turning the message off never removes the Book button beside the chat box: while booking is open, it is there for every guest.

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Chat settings

• Ways guests can reach you — Voice calls, WhatsApp and Telegram, each a switch for a channel your hotel has. Voice calls have their own button in the chat; WhatsApp and Telegram are under the + beside the typing box. Voice calls are set up on the Voice page first.
• Chat window — Show past chats when the chat opens. Past chats are always one tap away in the menu.
• Rate AI answers — guests can rate your receptionist’s answers with a thumbs up or down. Your account team turns this on or off for you; the switch shows where it stands. If you want ratings on, ask your account team.

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Add to website & share

1. Your website — the code your web person pastes once on every page. Copy code, or Email it to your web person: the email is copied as well, so if no email app opens, paste it into one. You never paste the code again: everything you change here shows up by itself.
2. Lobby screen — a link that opens your receptionist full-screen, for a tablet in your lobby. Copy link or Open.
3. On guests’ phones — guests add your receptionist to their phone’s home screen, like an app, with nothing to download from a store. This switch is saved straight away.
4. Use your own web address — your lobby screen and guests’ phones on an address of your own, such as receptionist.yourhotel.com. Ask for it.

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Security & limits

• Websites allowed to use the widget — with the switch on, only the websites on your list can show your receptionist; it stops anyone else putting her on their page. Add your own site, and nothing you do not recognise. Adding yourhotel.com covers www.yourhotel.com too. With the switch on and no website on the list, she does not open on your website — the card says so.
• Daily limits — a ceiling you choose for Chat messages a day and, if your hotel takes voice calls, Voice calls a day, each between 30 and 5,000. When it is reached, guests can try again the next day. It is a control you choose, not a billing mechanism.
• Protection against misuse is always on, for every hotel — there is nothing to switch.

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What you do here

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What happens next

Your changes reach your website when you press Save — the code on your pages stays the same, so you never paste it again after a new colour or greeting. Your other languages are translated as you save. Pictures and video are saved automatically when the upload finishes. If you leave the page with changes you have not saved, it asks first.