What is on the screen
Ten sections, each answering one question:
Sections with a chart can be read as a table instead, using the control in their corner.
This screen says when it cannot measure something. A request type your hotel has given no target time is reported as not measured — not as on time, and not as late. Where a figure covers only part of the requests, it says how many it judged. A number here is either real or absent; it is never filled in to look complete.
What you do here
1
Start with What Went Late, and Why
It separates work nobody picked up from work that was picked up and then ran long. Those are two different problems — one is staffing, the other is process — and the rest of the screen reads differently depending on which you have.
2
Check the Department Scorecard against your own expectations
A department that looks slow may simply have no target set. Read the coverage the section states before drawing a conclusion.
3
Use When Requests Arrive to shape a shift
If the same hours are consistently busy, that is worth comparing against who is on the floor at the time.
4
Check the rooms at the top of Busiest Rooms
A room well ahead of its neighbours is worth looking into. The screen counts requests; it cannot tell you whether the cause is a fault, a long stay, or one demanding guest.