What is on the screen
The answer, in one sentence. The card at the top says what this survey does — Goes out after the 2nd night., Goes out twice: after the 2nd night, and 2 hours after checkout., Is not sent automatically. — and a line under it says what that means, including what goes out instead when this survey is chosen but not ready. The guest’s journey. A road from Booking through Check-in, the nights, Check-out and Back home, with a marker wherever this survey meets the guest. Only this survey is drawn; hovering a marker shows the full sentence. Two moment cards, one for each moment a survey can be given:
Each card says who holds the moment — This survey goes out after the 2nd night., “Summer stay survey” goes out here, 2 hours after checkout., The one-question rating request goes out here, or Nothing goes out here — and the roads it travels on: WhatsApp or SMS, Email. If the survey chosen for a moment is archived or not ready, the card says so and what happens instead.
Change in Guest Feedback settings is the one door to the rules.
Sending by hand — Choose guests
On the Questions tab of a survey that is ready and saved, Choose guests opens a sheet listing everyone staying with you now, one row per person, in room order — companions included. Each row shows the contact the survey can use and a Send button. A row that cannot be sent to says why: No phone or e-mail on record, Added from your PMS — no contact we can message, or Missing from your guest list, so it cannot be sent from here. After you send, the row reports what became of it in the system’s own words — for example, delivered, or the e-mail could not be sent. Until that word is read the row says it is checking.What you do here
1
Read the sentence at the top
It is the whole answer. If it does not say what you expect, the moments are set under Guest Feedback settings, and the button at the bottom takes you there.
2
Give the survey a moment
Under Collecting Feedback, choose it for During the stay or After checkout. One survey per moment: choosing it replaces whatever held that moment before.
3
Send it to a guest who is here now
Choose guests on the Questions tab. Choosing the same guest again shows the earlier send’s status.
Choose Messages, Email, or both under Channels in Guest Feedback settings, separately for each moment.
A third door exists for the room. A printed code the guest scans — set up as In the room (QR) under Guest Feedback settings. It is optional.