What is on the screen
Three columns, and a request moves left to right:
Each card carries the room, the guest, what was asked, and its department. Opening a card gives you the full request: what the guest asked for in their own words, when they want it, which channel it came through, its priority, who it is assigned to, and when it was created.
Above the board: a search, Filter & Sort (by department, by priority, by order), and the notification bell. On a phone the columns become tabs with a row of department pills.
A request with no room is a Work Order — your hotel’s own job rather than a guest’s: a bulb in an empty room, a broken chair in the lobby. It sits on the same board and moves the same way; where it is lives in the description. Only your own staff can file one.
What you do here
1
Move a card as the work moves
Drag it to the next column, or use the action on the card itself. The board is the record — a job finished but left in New is a job your reports will call late.
2
Archive it when the board is done with it
A completed request stays in Done. Open it and choose Archive Request to clear it, or leave it — your hotel archives finished requests automatically after a set number of days. A cancelled request is archived straight away.
3
Give it to someone
Open the card and choose Assign to, then search your team. Unassign puts it back to the floor.
4
File a request yourself
Select New Request. Give a room — or mark it a Work Order if there is no guest behind it — then the description, and the time the guest asked for if they named one.
5
Narrow the board when it is busy
Filter & Sort by department when you are working one area, and search when you are looking for one guest.