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Training is your receptionist’s library. Every answer she gives comes from something in it, and the identity she builds for herself is read out of it too. This makes it the highest-leverage screen in the product. A good library produces a receptionist who sounds like your best front desk employee. A thin one produces someone who keeps saying she doesn’t know.
Facts here, behaviour elsewhere. This library holds what is true about your hotel — hours, prices, policies, directions. How she talks about them belongs in Receptionist. Keeping the two apart means you update a price in one place and every channel is correct at once.

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Where to start

Upload and manage content

The screen itself — how to add documents, write pages, import from your website, and keep the library tidy.

What to upload

What belongs in the library and how to write it. Read this before your first big upload.

Notion

If your hotel already keeps its information in Notion, connect it instead of copying it.

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How the library gets better

Your library is never finished, and it is not supposed to be.
1

Start with what you already have

Your fact sheet, your policies, your menus. Most hotels have more written down than they think.
2

Go live and let guests ask

Real questions tell you what is missing far faster than guessing does.
3

Read what she reports

When she cannot answer something, she names the topic in Analytics.
4

Add the missing piece

One document, and she can handle that question from then on.
The first upload does not have to be perfect. It has to be honest. A short accurate library beats a long one with three prices that are no longer true.