What is on the screen
Your setup checklist
Six steps, in the order that works. Each one links to the screen that completes it, and ticks itself when it is done.A hotel that does not use the voice channel still finishes this list. The voice halves of the middle steps only apply if she answers calls.
This month’s numbers
Chats, calls, guest feedback and how many documents she is working from. Enough to see at a glance how busy she has been and what guests have said.Needs your attention
The recent questions she could not fully answer. This is the most useful part of the screen — each line is a guest who did not get what they came for, and usually a document you have not uploaded yet.Hourly rate
Enter what a receptionist costs per hour in your area and the screen shows an estimated saving based on it. It is an estimate, and the screen says so. Nothing else uses this number; it exists so the figure is based on your market rather than an average.Quick actions
Shortcuts to the screens you use most.What you do here
1
While setting up: follow the checklist in order
Skipping ahead means redoing work — her identity is built from the library, so the library comes first.
2
Once live: read Needs your attention
Whatever rhythm suits you — but read it. It is the shortest path from she didn’t know that to she does now.
3
Set your hourly rate once
So the savings figure reflects your market rather than a guess.