> ## Documentation Index
> Fetch the complete documentation index at: https://docs.recepai.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Start Training Your Receptionist

> Your receptionist is only as good as the information you give it. Here's where to start.

## The Golden Rule

<Note>
  **If a human receptionist would need to know it, your AI receptionist needs it too.**
</Note>

Your knowledge base is everything your receptionist knows about your hotel. The quality of information you provide **directly determines** the quality of responses guests receive.

Think of it this way: even the smartest receptionist in the world can't answer questions about things they were never taught.

## What to Include

| Priority         | Category          | Examples                                        |
| ---------------- | ----------------- | ----------------------------------------------- |
| **Must Have**    | Essential info    | Room types, check-in/out times, contact info    |
| **Should Have**  | Important details | Restaurant hours, spa services, amenities       |
| **Nice to Have** | Helpful extras    | Local attractions, transportation tips          |
| **As Needed**    | Specialized info  | Event spaces, wedding packages, corporate rates |

## Two Kinds of Knowledge

Your receptionist uses two sources of information:

<CardGroup cols={2}>
  <Card title="Training Materials" icon="file-lines">
    **Documents you upload** — fact sheets, menus, policies, FAQs. These provide the specific facts and details your receptionist references when answering questions.

    [How to prepare documents →](/knowledge-base/document-preparation)
  </Card>

  <Card title="Personality Instructions" icon="pen-fancy">
    **Prompts you write** — chat and voice instructions. These define how your receptionist behaves, what tone to use, and what rules to follow. They should NOT contain reference data.

    [How to write prompts →](/prompt-engineering/overview)
  </Card>
</CardGroup>

<Warning>
  **Common mistake:** Putting detailed hotel information (room types, restaurant hours, etc.) in the personality instructions instead of uploading them as documents. Your instructions should define **behavior**, not store **facts**. Keep facts in your Training Materials.
</Warning>

## Next Steps

<CardGroup cols={2}>
  <Card title="Document Preparation" icon="file-pen" href="/knowledge-base/document-preparation">
    Learn the exact format and structure that gets the best results.
  </Card>

  <Card title="Organizing Content" icon="folder-tree" href="/knowledge-base/organizing-content">
    How to organize your documents for maximum clarity.
  </Card>
</CardGroup>