> ## Documentation Index
> Fetch the complete documentation index at: https://docs.recepai.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Front Desk Operations

> The workspace your staff work a shift in — what is happening in your hotel right now.

**Front Desk Operations** is the second of your two workspaces. It answers one question: *what is happening in my hotel right now?*

The other workspace, [AI Manager](/introduction), answers a different one: *how does my AI staff behave, and what do they know?* A manager sets things up there. Your team works here, shift after shift.

<Info>
  **You move between the two from the sidebar.** The **AI Manager** link sits at the top of the Front Desk menu, and it appears only if your account covers that workspace. Many front-desk accounts are deliberately given this workspace alone.
</Info>

***

## What is in this workspace

<CardGroup cols={2}>
  <Card title="AI Dashboard" icon="sparkles" href="/front-desk/ai-dashboard">
    The shift board. Recep opens with what needs you, then the numbers, then each area.
  </Card>

  <Card title="Guests" icon="users" href="/front-desk/guests/active-guests">
    Who your AI staff are serving now, who has left, and the record you keep of each person.
  </Card>

  <Card title="Guest Requests" icon="list-check" href="/front-desk/requests/active">
    Everything a guest has asked for, on a board your team moves through to done.
  </Card>

  <Card title="Guest Reviews" icon="star" href="/front-desk/reviews/inbox">
    What guests said afterwards, and how you reply.
  </Card>

  <Card title="Guerrilla Reservation" icon="calendar-check" href="/front-desk/guerrilla/reservations">
    Your own booking surface: the rooms, the rates, the offers, and the bookings they produce.
  </Card>

  <Card title="Event Inquiries" icon="user-plus" href="/front-desk/event-inquiries/active">
    People asking about a dinner, a wedding, a group — guests you do not have yet.
  </Card>

  <Card title="Marketing" icon="megaphone" href="/front-desk/marketing/recovery">
    Reaching guests on purpose: win-backs, audiences, broadcasts, and the consent behind them.
  </Card>

  <Card title="Settings" icon="gear" href="/front-desk/settings/rooms">
    How this workspace is configured — rooms, guest access, request types, channels, integrations.
  </Card>
</CardGroup>

***

## Your menu may be shorter than this

The sidebar shows only the areas your account covers. A colleague who handles requests and nothing else sees a one-section menu; a revenue manager sees the reservation areas and not the guest board.

**This is a setting, not a fault.** Access is granted per person, per area, and a manager changes it under **Team members** in the AI Manager workspace. If an area described here is missing from your menu, ask whoever manages your accounts rather than looking for it in a different place.

<Note>
  **Two words that mean two different things.** Your staff **activate** a guest — that opens AI service for the person in a room. A guest **verifies** — that is the guest proving who they are. Neither is a hotel check-in: your PMS still owns that, and RecepAI never asks your team to do it twice.
</Note>

***

## What happens next

Nothing on this page changes anything. Start at the [AI Dashboard](/front-desk/ai-dashboard) — it is where every shift begins, and it points at whichever of these areas needs you today.