> ## Documentation Index
> Fetch the complete documentation index at: https://docs.recepai.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Guest Tiers

> Sort guests into levels, and tell your AI staff how to treat each one.

**Guest Tiers** sorts guests into levels — Regular, Silver, Gold and Platinum are set up for you — and tells your AI staff how a guest on each level should be treated.

***

## What is on the screen

**A single switch** at the top turns the tier system on. With it off, nothing below applies.

**A card per tier**, up to five, each with four things:

| Field                | What it is for                                                              |
| -------------------- | --------------------------------------------------------------------------- |
| **Name**             | What you call this level                                                    |
| **Color**            | How the tier is marked where a guest is shown                               |
| **Perks & Benefits** | What this level gets, in your own words, as a list                          |
| **AI Instruction**   | How your AI staff should treat a guest on this level — up to 500 characters |

The first tier is the **default**: everyone starts there, and it cannot be removed.

<Info>
  **AI Instruction is the field that changes behaviour.** Perks are a list your team reads. The instruction is what your AI staff act on — *"Greet warmly as a returning guest. Mention their preferences. Offer room upgrades proactively."* A tier with perks and no instruction sorts guests without changing how they are spoken to.
</Info>

***

## What you do here

<Steps>
  <Step title="Turn the system on">
    Nothing below applies until the switch is on.
  </Step>

  <Step title="Name your levels">
    Use words your team already says out loud. A tier nobody recognises is a tier nobody applies.
  </Step>

  <Step title="Write each perk as a concrete thing">
    "Room upgrade when available" is usable. "Enhanced experience" is not, because neither your AI staff nor your team can act on it.
  </Step>

  <Step title="Write the AI Instruction as an instruction">
    Tell your AI staff what to do, not what the guest is. "Offer a late check-out without being asked" is actionable; "this guest is important" is not.
  </Step>

  <Step title="Select Save Changes">
    Nothing you have typed — the switch included — takes effect until you save. The button appears as soon as something on the page has changed.
  </Step>
</Steps>

<Warning>
  **A perk is a promise your hotel keeps, not one the software keeps.** Writing "free airport transfer" here means your AI staff will tell that guest they have it. Only write what your team will actually honour.
</Warning>

***

## What happens next

Once tiers are saved, a guest's level is marked where guests are listed — the guest board, [Profiles](/front-desk/guests/profiles), the profile panel and the reservation cards — and Profiles gains a **VIP** view for your top tier.

From then on your AI staff take the level's **AI Instruction** into account when they talk to that guest. Points, which decide who sits at which level, are adjusted on the guest's own record in [Profiles](/front-desk/guests/profiles).