> ## Documentation Index
> Fetch the complete documentation index at: https://docs.recepai.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Receptionist

> The one place where you shape who your receptionist is and how she behaves on each channel.

**Receptionist** is where you manage your employee. Who she is, how she talks on each channel, and what she is able to do all live here.

<CardGroup cols={2}>
  <Card title="Profile" icon="id-card" href="/ai-manager/receptionist/profile">
    Who she is. Her identity is built from your Training library — you review it, name her, and publish.
  </Card>

  <Card title="Chat" icon="message" href="/ai-manager/receptionist/chat">
    How she behaves when a guest types: her personality, how she hands over to your team, and what you consider a good conversation.
  </Card>

  <Card title="Voice" icon="phone" href="/ai-manager/receptionist/voice">
    How she behaves on a call: her voice, her greeting, and the standards she is judged against.
  </Card>

  <Card title="Skills" icon="wand-magic-sparkles" href="/ai-manager/receptionist/skills">
    What she can do beyond answering, and which levers of her behaviour belong to you.
  </Card>
</CardGroup>

***

## The order these happen in

<Steps>
  <Step title="Her identity comes first">
    She reads your Training library and proposes an identity. Nothing else on these screens works properly until that is published, because her identity is what every channel starts from.
  </Step>

  <Step title="Then you adjust each channel">
    Chat and Voice share her identity but not her manner. Reading and listening follow different rules, so each has its own settings.
  </Step>

  <Step title="Skills shows you the result">
    What she can do follows from which specialists your hotel has. Skills is where you see the outcome, and where you check which lever lives on which screen.
  </Step>
</Steps>

<Info>
  **Facts belong in Training, not here.** These screens set *behaviour* — her tone, her manner, her limits. What she knows about your hotel belongs in [Training](/ai-manager/training/overview). If you find yourself typing your breakfast hours into a personality box, that fact belongs in a document instead, where every channel can reach it and you can update it in one place.
</Info>