> ## Documentation Index
> Fetch the complete documentation index at: https://docs.recepai.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Products & add-ons

> What your hotel has, and what you can add.

**Products & add-ons** shows what your hotel is running today and what else is available.

***

## What is on the screen

Each product is a card: its name, what it does for your hotel, and its state.

| State                 | What it means                                                    |
| --------------------- | ---------------------------------------------------------------- |
| **Active**            | Running now                                                      |
| **Setting this up**   | Bought, and being prepared. Nothing for you to do                |
| **Needs attention**   | Bought, but something is stopping it working. The card says what |
| **Not connected yet** | Bought and ready, waiting for a connection step on your side     |
| A price and **Get**   | Available to add                                                 |

Channels and specialists are separate things. Adding a specialist gives your hotel a new capability; switching on a channel gives your guests a new way to reach the team you already have.

***

## What you do here

<Steps>
  <Step title="Check what is active">
    Worth doing once after setup, so you know what your hotel actually has.
  </Step>

  <Step title="Add what you need">
    **Get** takes you through payment and the product becomes available to set up.
  </Step>

  <Step title="Act on anything that needs attention">
    That card is telling you something is bought but not working — the most expensive state to leave alone.
  </Step>
</Steps>

***

## What happens next

A product you add appears in your panel once payment goes through. Some are ready immediately; others need a short setup on our side, and the card tells you which.

<Tip>
  **Not sure whether something is worth adding?** Look at [Usage](/ai-manager/analytics/usage) and [Chat History](/ai-manager/analytics/chat-history) first. Real volume and real guest questions answer that better than a description does.
</Tip>