> ## Documentation Index > Fetch the complete documentation index at: https://docs.recepai.ai/llms.txt > Use this file to discover all available pages before exploring further. # Analytics > Monitor guest conversations, see your receptionist in action, and keep track of your credits. The Analytics page is your window into every guest interaction — text conversations, voice calls, and credit usage. Use it to monitor performance, spot knowledge gaps, and continuously improve your receptionist. **This is where the self-improving loop happens.** Your receptionist automatically evaluates every conversation, identifies where it couldn't help, and flags those as training opportunities. You review them here, add the missing knowledge to [Training Materials](/admin-panel/documents), and your receptionist gets smarter with every cycle. The page has three tabs: **Chat History**, **Voice History**, and **Usage**. *** ## Chat History Shows every text conversation your receptionist has had with guests. ### Conversation Table Each row in the table displays: | Column | What It Shows | | -------------- | ----------------------------------------------------------------------- | | **Date/Time** | When the conversation started | | **Session ID** | Unique identifier for the conversation | | **Messages** | Total number of messages exchanged | | **Feedback** | Guest thumbs up/down reactions (if any) | | **Status** | Quality evaluation result — see [Quality Status](#quality-status) below | Click any row to open the **Conversation Details** panel on the right side. ### Filters Use the toolbar at the top to narrow down conversations: | Filter | Options | What It Does | | -------------- | --------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Date Range** | Start and end date pickers | Show conversations within a specific period. Defaults to the last 30 days. | | **Feedback** | All, With Feedback, Positive, Negative | Filter by guest reactions. "With Feedback" shows any conversation where a guest gave a thumbs up or down. | | **Quality** | All, Successful, Needs Training, Other Issues, Partial, Pending | Filter by how well your receptionist performed. **"Needs Training"** is the most actionable — these are conversations where adding knowledge will make a difference. | | **Search** | Free text | Search through conversation content | **Start with "Needs Training" filter.** These conversations show exactly where your receptionist couldn't help because it was missing information. Fix these first for the biggest impact. ### Export Click **"Export JSON"** to download all visible conversations as a JSON file. Useful for external analysis or record-keeping. ### Conversation Details Click any conversation row to open a slide-in panel with two tabs: **Overview tab:** * **Session metadata** — Session ID, start time, end time, message count * **Guest Feedback** — Every thumbs up/down the guest gave, including any written comments with timestamps * **Quality Criteria** — Each evaluation criterion shows a pass/fail result with a rationale explaining why. See [Quality Status](#quality-status) for details. * **Training Opportunity** — If the conversation failed, this box shows the specific topics your receptionist couldn't answer. These appear as tags (e.g., "spa hours", "parking policy") so you know exactly what to add to [Training Materials](/admin-panel/documents). * **Mark as Trained** — After you've added the missing information, click this button to mark the conversation as resolved. See [Training Workflow](#training-workflow) below. **Transcript tab:** * The complete conversation between the guest and your receptionist, displayed as a chat timeline with timestamps for each message. *** ## Voice History Shows every voice conversation — whether the guest called through the website widget, a lobby kiosk, or a phone line. ### Call Table | Column | What It Shows | | ------------- | ----------------------------------------------- | | **Date/Time** | When the call started | | **Duration** | Call length (minutes:seconds) | | **Messages** | Number of conversation turns | | **Status** | Evaluation result — Success, Failed, or Unknown | | **Details** | Eye icon — click to open the call details panel | ### Filters | Filter | Options | What It Does | | -------------- | ----------------------------- | ------------------------------- | | **Date Range** | Start and end date pickers | Defaults to the last 30 days | | **Status** | All, Success, Failed, Unknown | Filter by call outcome | | **Search** | Free text | Search through call transcripts | ### Export Click **"Export JSON"** to download all visible voice conversations. ### Call Details Click the eye icon on any row to open the details panel: * **Audio Player** — Listen to the recorded call directly in the panel (when recording is available) * **Overview tab** — Call metadata (date, duration, messages, status) plus evaluation criteria results with pass/fail for each criterion * **Transcription tab** — Full text transcript of the voice conversation, showing what the guest said and how your receptionist responded Voice evaluation criteria are configured on the [Voice Settings](/admin-panel/voice-agent#guest-satisfaction-criteria) page. If you haven't set up criteria yet, conversations will show as "Unknown" status. *** ## Usage Track your credit consumption and manage your plan. ### Plan Header At the top you'll see: * **Plan badge** — Your current plan name (e.g., RECEPTIONIST) * **Next renewal date** — When your credits reset * **Current billing cycle** — The date range for your current period * **Upgrade Plan** — Button to view available plan upgrades ### Voice Credits A progress bar showing your monthly voice minute consumption: * **Monthly Allowance** — Used minutes vs. total allocation (e.g., "628 / 100.0K") * **Percentage indicator** — Color-coded: green (normal), orange (approaching limit), red (near limit) * **Sync button** — Refresh the usage data to get the latest numbers * **Buy More** — Purchase additional voice credits if you're running low ### Chat Credits Same layout as Voice Credits: * **Monthly Allowance** — Used credits vs. total allocation * **Percentage indicator** — Same color-coded system * **Buy More** — Purchase additional chat credits If you've purchased add-on credits (via "Buy More"), they appear as a separate purple progress bar below the monthly allowance, with their expiration date shown. ### Your Feature Add-ons Shows any premium features you've activated — WhatsApp integration, Telegram integration, Custom Avatar, and more. If you haven't purchased any add-ons yet, you'll see a **"Browse Features"** button to explore available options. For details on purchasing add-ons and managing your subscription, see the [Billing](/admin-panel/billing) page. *** ## Quality Status After each conversation ends, your receptionist automatically evaluates it against the success criteria you've defined on the [Chat Settings](/admin-panel/conversation-agent) or [Voice Settings](/admin-panel/voice-agent) page. The result appears as a colored badge: | Badge | Color | Meaning | Action Needed | | ------------------ | ----------------- | -------------------------------------------------------------------- | ------------------------------------------------------------------------------ | | **Success** | Green | All quality criteria were met | None — your receptionist handled it well | | **Needs Training** | Red | Your receptionist couldn't answer because it was missing information | **Yes** — add the missing info to [Training Materials](/admin-panel/documents) | | **Other Issues** | Gray | The conversation didn't go well, but it's not a knowledge gap | Review the conversation to understand what happened | | **Partial** | Orange | Some criteria passed, some failed | Review which criteria failed and whether adding knowledge would help | | **Pending** | Yellow (animated) | Still being analyzed — results ready in about 5 minutes | Wait — the evaluation is processing | | **Skipped** | Gray | Evaluation was skipped (e.g., conversation was too short) | None | | **Trained** | Purple | Previously "Needs Training" but you've marked it as resolved | None — you've already handled it | **No criteria = no evaluation.** If you haven't set up quality criteria on the [Chat Settings](/admin-panel/conversation-agent) or [Voice Settings](/admin-panel/voice-agent) page, conversations won't be evaluated and will show as "Skipped". *** ## Training Workflow This is the most important workflow in RecepAI — the cycle that makes your receptionist smarter over time: Your [Dashboard](/admin-panel/dashboard) shows a **Training Opportunities** badge with the number of conversations that need attention. Click it to jump directly to Chat History, pre-filtered to show only "Needs Training" conversations. Click a conversation to open the details panel. In the **Training Opportunity** box, you'll see the specific topics your receptionist couldn't answer — displayed as tags like "spa hours", "parking rates", "late checkout policy". Go to [Training Materials](/admin-panel/documents) and add the information your receptionist was missing. Use **Write Notes** in Q\&A format for the fastest results. Return to the conversation and click **"Mark as Trained"**. The status changes from "Needs Training" to "Trained" (purple badge), and the Dashboard badge count decreases. **Check every 2-3 days.** Regular reviews help your receptionist improve quickly. Focus on "Needs Training" conversations first — "Other Issues" are usually not fixable with documents alone.